At Pelican Arts, our commitment to your privacy is paramount. We adhere strictly to the Information Privacy Act 1988, ensuring that all personal information is handled with the utmost care and confidentiality.
We keep your name and contact details on your consumer record. Other details such as case notes, care plan, and information about the services you receive, and low-resolution images of artworks are recorded in a secure file each time you visit. We are required to keep this information for 7 years after you finish therapy or until you turn 25. Your information can only be seen by the professionals in this service involved in your care. Aspects of your therapeutic process may be discussed with your therapists clinical supervisor. You can request access to this information by contacting us in writing.
We only release information about you if you agree or if required by law, such as in a medical emergency or if we believe you or another person is at risk of serious harm.
Any artwork you create belongs to you. It will not be photographed (other than for case notes), published or displayed without your consent. You may keep your artwork at Pelican Arts while you are a client of their service. Reasonable care will be taken to ensure the work is kept confidential and safe from damage. We will not be able to store artworks after you cease to be a client of Pelican Arts and request that clients take their artwork with them at their last session.
You have a say in what happens to your information. We rely on the information you give us to help provide the right care for you. If you decide not to share some of your information or restrict access to your consumer record, this is your right, but it may affect our ability to provide you with the best possible services. Talk to us if you wish to change or cancel your consent.
You have a right to request access to your information and to ask for it to be corrected if necessary. Please talk to one of our staff if you have any other questions or complaints about what happens to your information while you are our consumer, or if you wish to access your record.
Child safety
Pelican Arts believes all children should be safe, happy, and empowered. We are committed to preventing child abuse and identifying risks early. The safety of children and young people is everyone’s responsibility.
Equality
Pelican Arts values the contribution that all people make to society regardless of their background. If you think you are being ignored, made to feel uncomfortable or discriminated against because of your age, gender, sexuality, culture, religion or abilities please bring it to our attention so we can address the issue.
Complaints and suggestions
It is important to us that we provide the best service possible to our clients and we will always listen to you no matter how big or small the problem is. You can speak with us directly, through a support person, in writing, or you can ask for a feedback form. We will try to keep you informed about what we are doing about your suggestion or problem and may ask for more feedback from you. You also have the right to make a formal complaint to the ANZACATA, the Mental Health Complaints Commissioner in your state or the NDIS.
The NDIS Quality and Safeguard Commission can be contacted by phoning: 1800 035 544 (free call from landlines) or TTY 133 677 or by completing an online complaint from their website https://www.ndiscommission.gov.au/ Interpreters can be arranged.